How to return an item to our store
There are NO RETURNS or REFUNDS on FINAL SALE items. (Currently this includes all puzzles.)
Our returns policy can be found here: Returns and Exchanges
Email us at firstname.lastname@example.org and let us know that you would like to return an item from a recent purchase. Items must be unopened and in original packaging (shrink wrap if applicable) in order to be returned. If an item is defective, please let us know so we can either send you replacement parts or exchange your item. We do not accept returns of open items for any reason other than defect.
We will email you a return label to use in returning the item. The label will be for one of the major parcel carriers: USPS, UPS, or FedEx. Please return the item the way it was originally packed to avoid damage in shipping. It is best to use the packing materials that the item was sent in.
Once we have received the item and verified that it has been unopened (for non-defective returns) and undamaged in shipping, we will credit the item to you on your original payment type (ie, Credit Card, PayPal, Amazon Pay, Shop Pay, Apple Pay, etc.). You should see your credit within 24 hours. If you do not, please email us so we can check on the progress of the return. (Some payment processors take longer to credit accounts.)
We are not able to credit a different payment source from the original. For example, if you paid with Visa, we cannot credit your PayPal account.
For items that are damaged during return shipping:
If an item is damaged in shipping we will contact you to let you know. We will then contact the parcel carrier to let them know the item was damaged in shipping. If you are found at fault for packaging the item incorrectly, we cannot process your refund and will send the item back to you. If the parcel carrier is found at fault, we will credit your account. (Please make sure to package the item with as much care as we package them when sending them to you in order to avoid this lengthy process.)