April 24, 2020
We are open and shipping items that we have in stock. We are taking extra precautions to make sure that our shop is sanitized and that orders are shipped in as clean an environment as possible.
Orders will generally be sent out by 4pm Eastern Time either the day of your order or the next day if it is after business hours.
We are a small business that has been affected by this situation as many others have. We ask that you give us extra time to respond to email and phone requests while stay at home orders are in place and adjustments to business are being made by government entities. The best way to reach us about orders is via email (firstname.lastname@example.org), as we always have access to email and may not be able to answer the phone immediately.
Currently numerous distributor warehouses are closed and many games are on back order. This includes Asmodee USA, in Minnesota, who distributes CATAN, CATAN Jr., Pandemic, and Ticket to Ride as well as other popular titles. (The reopening of these warehouses will depend on when each state's stay at home orders are lifted.) We do not know when these items will be available to order or be in stock at distributor warehouses again, however, we will do our best to fulfill any back orders and pre-orders placed as soon as we are humanly able.
If you have questions or concerns about orders, shipping or anything else, please feel free to email us at: email@example.com
We know this is as much of an inconvenience for you as it is for us. We're hoping that the current global situation resolves itself soon and we can all get back to playing the games we want and love.
Please take care of yourself and stay safe.
The Roll2Learn Team